Privacy and Policy – Vantek™

At Vantek™, operated by the registered firm Laptop Luxe in Jammu & Kashmir, India, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how Vantek™, as a System Integrator, IT Service Provider, Reseller, and AMC (Annual Maintenance Contract) Provider, collects, uses, and protects your data when you interact with our website www.vantek.in, our services, or support channels.

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1. Information We Collect

We may collect personal identification information from users through:

• Website visits

• Account registrations

• Orders and service bookings

• Newsletter subscriptions

• Contact forms, surveys, or direct support interactions

Personal information collected may include:
Name, email, mailing address, phone number, and payment details. This information is collected only when voluntarily provided.

We may also collect:

• Technical Data: IP address, browser type, device info, and site usage analytics

• Communication Logs: Email, WhatsApp chats, or call details related to support or inquiries

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2. How We Use Your Information

We use collected information to:

• Fulfill orders and service requests

• Respond to inquiries and provide technical support

• Personalize user experience and improve services

• Send updates, promotional offers, and service alerts (only if you opt-in)

You can opt out of marketing emails anytime using the unsubscribe link in the email.

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3. Data Protection & Security

To safeguard your data, we implement:

• SSL encryption during online transactions

• Restricted access to user information

• Routine system monitoring and updates to prevent unauthorized access

Product Security Measures & Anti-Fraud Controls
To protect product integrity and prevent fraud, we place tamper-evident safety seals on desktop CPU cabinets. These seals prevent unauthorized access to internal parts. Serial numbers of all internal components are recorded before dispatch.
If a product is returned with the tamper seal broken or missing, or with mismatched/replaced parts, the return or warranty claim will be automatically rejected. These controls are in place to ensure transparency and traceability during product servicing or returns.

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4. Sharing of Information

We do not sell or rent your personal data. We may share it with:

• Trusted Service Providers: For logistics, payment processing, or support

• Legal Authorities: If required by law or to prevent fraud

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5. Cookies & Tracking

We use cookies to:

• Save your preferences and login details

• Analyze website traffic and usage

• Customize marketing efforts

You may manage or disable cookies in your browser settings.

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6. Your Rights

You have the right to:

• Access, correct, or delete your personal information

• Withdraw consent for marketing at any time

• Request details on how your data is being used

To exercise these rights, email us at support@vantek.in

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7. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their content or data practices. Please review their policies before sharing personal data.

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8. Policy Updates

This Privacy Policy may be updated occasionally. Changes will be posted on this page with the latest effective date. Continued use of our services implies your agreement to the updated policy.

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9. Legal & Brand Information

Vantek™ is a registered trademark owned by Laptop Luxe.

We operate as a System Integrator, building custom desktop PCs using third-party branded components.

We also act as an IT Service Provider, Reseller, and AMC Provider.

Products sold under third-party brand names are owned by their respective trademark holders. We do not claim ownership of these brands.

All warranties are provided by the authorized service centers of the respective brands.

No individual or entity may use the Vantek™ name, logo, or branding without written permission. Legal action may be taken for trademark misuse.

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10. Contact Us

For privacy concerns or questions, contact us:

Email: support@vantek.in
Phone: 9070553855 (WhatsApp Chat) | 9086553855 (WhatsApp Chat)
Website: www.vantek.in

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We value your trust and are committed to protecting your data. Thank you for choosing Vantek™ – your trusted IT solutions partner.