Return, Cancellation & Shipping Policy
At Vantek™ (under the registered firm Laptop Luxe), we value customer satisfaction and strive to provide a transparent shopping and service experience. Please read the following terms and conditions carefully before placing an order or requesting service assistance.
Important Notice: Strict No-Return Policy – Buy Carefully
No General Returns: We specialize in precision IT hardware, sealed factory electronics, and custom-built desktop systems. We do not provide returns in the ordinary course of business. Please review your technical specifications, component compatibility, and requirements carefully prior to ordering.
Exceptions for Verified Genuine Cases: If a return request is evaluated, verified, and exceptionally approved by our management, the customer is strictly liable to bear 100% of all logistics costs, which includes both the initial forward shipping charges and the return courier charges.
Advance Payment & Cash on Delivery (COD) Terms
Advance Deposit: To confirm your order and initiate hardware reservation, system configuration, testing, and courier booking, an advance payment of 20% to 30% is required at checkout.
Balance on Delivery: The remaining balance of 70% to 80% is payable via Cash on Delivery (COD) upon arrival at your doorstep.
The advance deposit serves as a binding logistical commitment.
Order Processing & Cancellation Rules
Processing Status: Once an order status is updated to “Processing”, it enters our technical queue for component testing, assembly, packaging, and logistics scheduling. At this stage, orders cannot be canceled.
Pre-Dispatch Courier Booking Deductions: If a cancellation request is submitted and exceptionally accepted after shipping has been scheduled or an Airway Bill (AWB) / courier label has been generated, all courier booking fees will be deducted from your advance payment. Any remaining balance will be refunded within 5–7 working days.
Shipped Consignments: Once an order has been handed over to the courier partner, cancellation is strictly not possible.
Order Non-Acceptance & Return to Origin (RTO)
Please ensure that you or an authorized person is available at the delivery address with the pending 70%–80% COD payment and reachable by phone.
If a shipment is dispatched and subsequently refused, rejected at the doorstep, or returned due to customer unavailability, non-response, or incorrect address details, it will be classified as Return to Origin (RTO).
100% Logistics Deductions: In all RTO occurrences, 100% of the forward delivery charges AND 100% of the courier Return to Origin (RTO) charges will be deducted from the 20%–30% advance deposit.
Refund of Remainder: Any remaining balance after courier deductions will be refunded within 5–7 working days after the parcel is received back at our warehouse and verified.
Shortfall / Deficit: If the combined forward and return courier charges exceed the advance amount paid, Laptop Luxe / Vantek™ reserves the right to absorb the shortfall as an operational loss or request the customer to settle the outstanding balance before accepting any future orders.
Store Pickup (Free of Charge)
Customers may collect their orders free of charge from our service center:
Laptop Luxe I.T. Services
Near Shiv Temple, Shiv Mandir Lane,
Narwal Bala, Jammu, J&K – 181152
Product Returns & Conditions
Where a return has been officially authorized:
Products must be in original condition, with original packaging, manuals, accessories, and documentation intact.
Any modifications, component alterations, or hardware swapping will result in immediate rejection and potential legal action.
Tamper-evident seals are affixed to cabinets and hardware prior to dispatch. If the seal is broken, peeled, or missing, or if component serial numbers do not match our records, the return will be rejected.
Authorized return requests must be submitted within 7 days of delivery.
Sealed Branded Items: Only factory-sealed components (such as boxed CPUs, sealed RAM, SSDs) are eligible for return, provided they are unopened and untouched.
Defective Branded Products: In cases where an unopened branded component is found defective after opening, warranty claims must be directed to the respective manufacturer’s authorized service center. Vantek™ acts as a reseller and does not handle brand-level direct replacements.
Assembled Systems: Custom-built or integrated PCs assembled by Vantek™ are non-returnable and non-refundable once the order status transitions to “Processing” or “Ready to Ship.”
Refund Process
For orders or returns approved for a monetary refund:
100% Courier Charges Deduction: Refunds are issued only after deducting 100% of all incurred courier charges (including full forward delivery charges and return courier/RTO charges).
Payment Gateway Charges: We use Razorpay as our payment gateway. A non-refundable processing fee of 2% + 18% GST (2.36% total) is charged by the payment gateway on online transactions. In the event of a refund, this fee is non-recoverable from the gateway and will be deducted from the refund balance.
Replacements vs. Refunds: No additional fees apply for product replacements for items verified defective on arrival. However, if a customer demands a monetary refund instead of a replacement, logistics fees and gateway charges will be deducted.
Refund Settlement: Approved refunds are processed to the original payment source within 5–7 working days following warehouse inspection.
Exclusions & Transit Damage Protocol
Damaged or Defective Deliveries: In case of transit damage or defect, contact our support team immediately (inspections and resolution typically require 7 to 10 working days).
Important Delivery Box Notice – Do Not Open Damaged Boxes:
If the outer cardboard packaging arrives crushed, torn, punctured, or showing signs of severe courier mishandling, do not open the box.
Take clear photos and a complete video of the sealed, damaged box from all angles, and contact our support team immediately before opening it.
We ship all systems and parts packed in high-density thermocol cushioning, shock-absorbent foam, and heavy protective wrapping engineered to withstand standard courier handling. Visible damage to the exterior indicates severe impact, and opening the parcel prior to notifying us can compromise transit insurance and damage claims.
Non-Returnable Items: Downloadable software, digital product keys, custom-configured PCs, and items with broken security stickers are non-returnable.
Quality Assurance & Fraud Prevention
Packing Video Records: Every single order is video recorded during assembly, serial verification, and packaging prior to handover to couriers.
Mandatory Unboxing Video: Customers are required to record a continuous, unedited unboxing video from before cutting the courier tape. Claims regarding missing accessories or external transit damage cannot be entertained without unbroken video proof.
Component Tracking: Serial numbers of CPUs, motherboards, RAM, storage drives, power supplies, and graphics cards are logged in our system. Any attempt to return swapped or tampered components will result in formal rejection and legal reporting.
Customer Support
If you have any questions regarding our return policy or need assistance, please contact our customer support team:
Laptop Luxe I.T. Services / Vantek I.T Services
Phone: 9070553855 / 9086553855
WhatsApp: +91 9070553855 | +91 9086553855
Support Hours: 10:00 AM – 6:00 AM (IST)
Email: support@vantek.in
Customer Agreement
By placing an order with Laptop Luxe / Vantek™, you confirm that you have read, understood, and agreed to all terms outlined in this Return, Cancellation & Shipping Policy, including the 20%–30% advance requirement, COD structure, 100% courier charge deductions on cancellations/RTOs, Razorpay fee terms, and tamper-evident packaging conditions.
We appreciate your trust in Vantek™ and remain committed to delivering high-quality IT products and services.