Shipping & Return Policy

Thank you for choosing Laptop Luxe. We are committed to providing a smooth shopping experience with transparent shipping, return, and replacement policies. Please read the following terms carefully before placing your order.

Shipping Charges

Shipping charges are calculated based on the weight of the package.

Free Delivery

We offer FREE shipping under the following conditions:

• All desktop PC purchases qualify for free shipping, regardless of order value.

• Orders worth ₹5,000 or above qualify for free shipping.

Free Store Pickup

Customers may collect their orders free of charge from our store.

Laptop Luxe I.T. Services
Near Shiv Temple, Shiv Mandir Lane,
Narwal Bala, Jammu, J&K – 181152

Order Processing & Delivery

Order Processing

• Orders are generally processed within 1 business day.

• Additional time may be required for custom-built systems or products that require configuration according to customer requirements.

Estimated Delivery Time

• Standard delivery: 3–7 business days.

Shipping Delays

Delivery timelines may be affected due to circumstances beyond our control, including natural disasters, curfews, strikes, transport disruptions, or other emergencies. Laptop Luxe shall not be held liable for delays caused by such events.

Return Policy

To maintain product integrity and prevent misuse, the following conditions apply:

• Products damaged due to customer handling after delivery are not eligible for return or replacement.

• Every shipment is thoroughly inspected and securely packed using protective materials such as foam cushioning and plastic wrapping to minimize the risk of transit damage.

• Return requests must comply with all eligibility conditions mentioned in this policy.

Replacement Policy

If a replacement request is approved:

1. The original product must first be returned to us.

2. After receiving the product, we require 1 business day to inspect and verify the issue.

3. Once approved, the replacement product will be dispatched.

4. Delivery of the replacement typically takes 1–7 business days, depending on your location and courier service availability.

Refund Policy

Laptop Luxe specializes in custom-built and integrated computer systems designed according to individual customer requirements.

Because these products are assembled specifically for each order:

• We do not offer refunds on assembled or customized systems.

• Only replacement will be provided if the product is found to be genuinely defective upon delivery and all return conditions are satisfied.

• Replacement requests require:

  • Intact tamper-evident safety seals.

  • A complete, uninterrupted unboxing video.

  • Verification that no internal components have been altered or replaced.

Security & Fraud Prevention

To ensure complete transparency and protect both customers and our business, we follow strict quality control procedures.

Packing Video Recording

Every order is video recorded during the packing process before dispatch.

Unboxing Video Requirement

Customers are strongly advised to record a continuous, uninterrupted unboxing video starting before opening the outer shipping package.

Claims may be rejected if:

• The recording begins after the package has already been opened.

• The video is edited, paused, or incomplete.

• Evidence of tampering cannot be verified.

Tamper-Evident Security Seal

Every assembled desktop system is protected with a one-time tamper-evident security sticker.

If the security seal is:

• Broken

• Removed

• Tampered with

• Missing

the product will not be eligible for return or replacement.

This seal confirms that the internal hardware has not been accessed or modified after delivery.

Component Verification

For every assembled system, we record the serial numbers and identification details of all major components, including:

• Processor (CPU)

• Motherboard

• RAM

• SSD/HDD

• Graphics Card (if applicable)

• Power Supply

• Other installed hardware

If any component has been replaced, removed, swapped, or altered, the return or replacement request will be rejected.

Laptop Luxe reserves the right to initiate appropriate legal action in cases involving fraud, component swapping, or intentional misuse, irrespective of the product value.

Contact Us

If you have any questions regarding your order, shipping, warranty, or replacement request, please contact us.

Laptop Luxe I.T. Services / Vantek I.T Services

Phone: 9070553855 / 9086553855

WhatsApp: +91 9070553855 | +91 9086553855

Support Hours: 10:00 AM – 6:00 AM (IST)

Email: support@vantek.in

Agreement

By placing an order with Laptop Luxe, you acknowledge that you have read, understood, and agreed to this Shipping & Return Policy, including all terms related to shipping, replacements, refunds, tamper-proof security measures, fraud prevention, and warranty conditions.