Shipping & Return Policy
Thank you for choosing Laptop Luxe. We are committed to providing a smooth shopping experience with transparent shipping, return, and replacement policies. Please read the following terms carefully before placing your order.
Advance Payment & Cash on Delivery (COD) Terms
To confirm your order and initiate hardware allocation, testing, and packaging, an advance payment of 20% to 30% is required at checkout.
The remaining balance of 70% to 80% is payable via Cash on Delivery (COD) when the order is delivered to your doorstep.
The advance deposit serves as a logistical commitment for scheduled order fulfillment, technical assembly, and courier reservation.
Free Store Pickup
Customers may collect their orders free of charge from our store:
Laptop Luxe I.T. Services
Near Shiv Temple, Shiv Mandir Lane,
Narwal Bala, Jammu, J&K – 181152
Order Processing, Cancellation & Delivery
Order Processing
Orders are generally processed within 1 business day.
Additional time may be required for custom-built systems or products that require configuration according to customer requirements.
Order Cancellation Policy
Status Changed to “Processing”: Once your order status has been updated to “Processing”, it enters our active technical assembly, testing, and logistics queue. At this stage, orders cannot be canceled.
Courier Booked Prior to Dispatch: If a cancellation request is submitted and accepted after courier shipping has been scheduled or an Airway Bill (AWB) / shipping label has been generated, all applicable courier booking charges will be deducted from your advance payment (20%–30%). Any remaining balance will be refunded within 5–7 working days.
Shipped Orders: Once a package has been handed over to the courier partner, cancellation is strictly not possible.
Estimated Delivery Time
Standard delivery: 3–7 business days.
Shipping Delays Delivery timelines may be affected due to circumstances beyond our control, including natural disasters, curfews, strikes, transport disruptions, or other emergencies. Laptop Luxe shall not be held liable for delays caused by such events.
Order Non-Acceptance & Return to Origin (RTO)
Please ensure that you or an authorized representative is present at the delivery location, reachable via phone, and prepared with the remaining 70%–80% COD amount to receive your parcel.
If an order is dispatched and the customer refuses or fails to accept the delivery, or if the parcel is returned to us due to repeated delivery failure, incorrect address, or customer unavailability, it will be treated as Return to Origin (RTO).
In all RTO cases:
Both the initial forward delivery charges and the Return to Origin (RTO) courier charges will be deducted from the 20%–30% advance payment.
Only the remaining balance (if any) will be refunded to the customer within 5–7 working days after the shipment is safely returned to our facility and verified.
Shortfall / Deficit: If the combined courier costs (Forward Delivery + RTO charges) exceed the advance payment paid, Laptop Luxe reserves the right to absorb the shortfall as a loss or request the customer to clear the outstanding balance before placing any future orders.
Return Policy
To maintain product integrity and prevent misuse, the following conditions apply:
Products damaged due to customer handling after delivery are not eligible for return or replacement.
Every shipment is thoroughly inspected and securely packed using protective materials such as foam cushioning and plastic wrapping to minimize the risk of transit damage.
Return requests must comply with all eligibility conditions mentioned in this policy.
Replacement Policy
If a replacement request is approved:
The original product must first be returned to us.
After receiving the product, we require 1 business day to inspect and verify the issue.
Once approved, the replacement product will be dispatched.
Delivery of the replacement typically takes 1–7 business days, depending on your location and courier service availability.
Refund Policy
Laptop Luxe specializes in custom-built and integrated computer systems designed according to individual customer requirements. Because these products are assembled specifically for each order:
We do not offer refunds on assembled or customized systems.
Only replacement will be provided if the product is found to be genuinely defective upon delivery and all return conditions are satisfied.
Any eligible refunds (such as balances from canceled pre-dispatch orders or RTO balances after courier deductions) are processed to the original payment source within 5–7 working days.
Replacement requests require:
Intact tamper-evident safety seals.
A complete, uninterrupted unboxing video.
Verification that no internal components have been altered or replaced.
Security & Fraud Prevention
To ensure complete transparency and protect both customers and our business, we follow strict quality control procedures.
Packing Video Recording
Every order is video recorded during the packing process before dispatch.
Unboxing Video Requirement
Customers are strongly advised to record a continuous, uninterrupted unboxing video starting before opening the outer shipping package. Claims may be rejected if:
The recording begins after the package has already been opened.
The video is edited, paused, or incomplete.
Evidence of tampering cannot be verified.
Tamper-Evident Security Seal
Every assembled desktop system is protected with a one-time tamper-evident security sticker. If the security seal is:
Broken
Removed
Tampered with
Missing
the product will not be eligible for return or replacement. This seal confirms that the internal hardware has not been accessed or modified after delivery.
Component Verification
For every assembled system, we record the serial numbers and identification details of all major components, including:
Processor (CPU)
Motherboard
RAM
SSD/HDD
Graphics Card (if applicable)
Power Supply
Other installed hardware
If any component has been replaced, removed, swapped, or altered, the return or replacement request will be rejected.
Laptop Luxe reserves the right to initiate appropriate legal action in cases involving fraud, component swapping, or intentional misuse, irrespective of the product value.
Contact Us
If you have any questions regarding your order, shipping, warranty, or replacement request, please contact us.
Laptop Luxe I.T. Services / Vantek I.T Services
Phone: 9070553855 / 9086553855
WhatsApp: +91 9070553855 | +91 9086553855
Support Hours: 10:00 AM – 6:00 AM (IST)
Email: support@vantek.in
Agreement
By placing an order with Laptop Luxe, you acknowledge that you have read, understood, and agreed to this Shipping & Return Policy, including all terms related to advance payments, COD terms, courier deductions, cancellations, replacements, refunds, tamper-proof security measures, fraud prevention, and warranty conditions.