Terms and Conditions – Vantek™

Welcome to Vantek™, operated by the registered firm Laptop Luxe, based in Jammu & Kashmir, India. By accessing and using our website www.vantek.in and our services, you agree to comply with the following Terms and Conditions. Please read them carefully before engaging with our platform.

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1. General Terms

• By accessing our website or using our services, you confirm that you are at least 18 years old or have parental/guardian consent.

• These Terms and Conditions may be updated at any time without prior notice. Continued use of our website or services implies acceptance of the latest version.

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2. Use of Website and Services

• You agree not to use our website or services for any illegal, unauthorized, or harmful purposes.

• We reserve the right to refuse service or cancel orders if misuse or violations are suspected.

• Users are responsible for maintaining the confidentiality of their account credentials and must report any unauthorized access immediately.

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3. Our Business Role

Vantek™ operates in the IT industry as a:

• System Integrator – We assemble and deliver custom desktop PCs using genuine third-party components based on customer requirements.

• IT Service Provider – We offer repair, upgrade, software, and technical support services.

• Reseller – We resell products from other brands. Those brands retain full ownership of their trademarks.

• AMC Provider – We offer Annual Maintenance Contracts for IT infrastructure, hardware, and desktop systems.

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4. Products & Services

a. Products

• Product listings and specifications on www.vantek.in are subject to change without notice.

• While we strive for accuracy, errors in descriptions or pricing may occur. We reserve the right to correct such errors.

• All third-party products remain the intellectual property of their respective brands. We do not claim ownership of these brands.

• Vantek™ is not responsible for warranty services of third-party products. Customers must contact the brand’s authorized service center for support.

• Products that are customized or modified post-purchase are non-returnable.

• Returns, where applicable, are subject to approval and a 50% deduction for shipping or handling charges.

b. Services (Repairs, Upgrades, AMC)

• Customers may choose to supply their own components or request full solutions from us.

• All services are performed with professional care. Any additional issues discovered during service will be communicated, and extra charges may apply.

• Once the service is completed, no refunds are provided.

• AMC contracts are governed by separate service-level agreements (SLAs) depending on the scope and duration.

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5. Payment & Billing

• Full payment is required before dispatch or service initiation, unless otherwise agreed upon in writing.

• We accept UPI, card, net banking, and cash payments. All transactions are handled via secure gateways.

• We are not responsible for any payment failures or delays caused by third-party gateways.

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6. Warranty & Liability

• All products carry their original brand warranties. Coverage depends on the brand’s terms and conditions.

• Vantek™ is not liable for incidental or consequential damages arising from the use of our products or services.

• We are not responsible for data loss during servicing. Customers are advised to back up important data before submitting devices.

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7. Intellectual Property

• The name Vantek™ is a registered trademark owned solely by Laptop Luxe. All rights are reserved.

• No individual, seller, or business is permitted to use the Vantek™ name, logo, slogan, or any form of branding without written authorization.

• Any misuse or infringement of our intellectual property may result in legal action.

• All other trademarks and brand names are the property of their respective owners.

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8. Privacy Policy

Use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

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9. Third-Party Links

• Our website may contain links to external websites for your convenience.

• We do not control or endorse these third-party sites and are not responsible for their content, terms, or privacy practices.

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10. Dispute Resolution

• Any disputes will be subject to the jurisdiction of the courts in Jammu, Jammu & Kashmir, India.

• We encourage all customers to first try resolving issues amicably through our customer support team.

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11. Contact Us

If you have any questions regarding these Terms and Conditions or need assistance:

Email: support@vantek.in
Phone: 9070553855 (WhatsApp Chat) | 9086553855 (WhatsApp Chat)
Website: www.vantek.in

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By using our services, you agree to these Terms and Conditions. Thank you for choosing Vantek™ – A brand by Laptop Luxe.